Responsibilities:

Reporting to the CEO of Karam Foundation, the Head of Operations will lead operations including:

Working in partnership with the CEO and Chief Strategy Officer (CSO), create the strategic plan and implement new processes and approaches to achieve:

• Improved financial budgeting, forecasting, and reporting
• Champion staff recruitment and retention through improved hiring processes, updated HR policies and procedures, tuned benefits, and organizing professional and career development.
• Address transactional efficiency both inter and intra-organizationally
• Anticipate growth and advise on scaling, and consult on organizational improvements
• Identify and give shape to new operational and programmatic partnerships

Lead the Finance and Human Resource Teams:

• Coordinate the annual operations plan and budget
• Co-lead a performance management process that measures and evaluates operational progress
• Provide leadership and oversight for operations staff including those working for implementing partners
• Ensure collaboration, consistency, and supervision for processes across US and international operations

Along with the CEO and CSO, the HOO supports the management and provide leadership for:

• Karam Houses
  • Daily logistics
  • Financial Operations
  • Local staff recruitment and development
• Programs
  • Ensure operational support for program activities
  • Forecast and support growth in existing programs and new and ad-hoc efforts
  • Support the joint assessment of operational and program outcomes
  • Assist in resolving challenges and identifying new opportunities.
• Human Resources, Finance, and Technology
  • Co-Lead the growth of a creative, energetic and ethical work culture across
  • Lead human resources functions including training, development, compensation and benefits, employee relations, performance evaluation and recruiting
  • Develop an accounting system that provides the organization with timely access to accurate financial data and dashboards
  • Analyze the organization’s use of technology across the organization and identify new solutions and, when appropriate, efficiencies and savings
• Fundraising
  • Forecasting and reporting
  • Development and implementation of systems for reporting, measuring and supporting philanthropic operations
  • Administrative support proposal preparation and granting writing

Qualifications: A minimum of 6 years of experience — 10 years preferred —  working in international development. At least 3 years should include operational roles involving multiple sites including start-up locations and complex political, legal,  and social contexts. Experience interpreting and working with the requirements of funders and donors. Experience implementing organizational procedures and strategic plans. Strong organization, prioritization, and communication skills. You should be resilient, creative in solving problems, self-motivated and willing to work in a dynamic team environment. Ideally, the individual is based in the United States and prepared to travel to international Karam locations regularly up to 30% of the time. You should be highly proficient with Google Suite and project and collaboration management tools such as Asana. Previous experience with accounting and HR is preferred. Fluency in English and either Arabic or Turkish is required. Must be eligible to be employed in the United States.

Reports to: CEO

Manages: Director of Finance and Grants Management

Provides Oversight: Human Resources Manager, Karam Evi

Compensation is commensurate with experience and qualifications.